AALS SOLE TRADER offers a 30-day money-back guarantee on paid AALS subscriptions. This explains how refunds work and how to request one.
30-day money-back guarantee
If you are not satisfied with a paid AALS plan, you can request a full refund within 30 days of your order date.
This applies to first purchases and to each renewal charge, counted from the date of that charge.
How to request a refund
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles customer service inquiries and returns.
Request a refund at paddle.net using the email address you used at checkout, or by replying to the Paddle receipt for the order.
You can also contact AALS support through the app and we will pass the request to Paddle on your behalf.
Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, typically within 5–10 business days.
Cancellations
You can cancel a subscription at any time from the subscription page in the app or through Paddle at paddle.net.
After cancelling, your paid features remain available until the end of the period you already paid for, then your account returns to the free plan. Your academic data stays in your account.
Cancelling stops future renewals; if you also want the last charge refunded, request a refund as described above.
Outside the 30 days
Refund requests after 30 days are considered case by case — for example duplicate charges, billing errors, or a technical fault that prevented you from using a paid feature.
Nothing in this policy limits any statutory refund or cancellation rights you have under the consumer law of your country.
Contact
AALS SOLE TRADER, trading as AALS — myacadema.app
Refund questions: kenanaosolomonisaac@gmail.com. Include the email address on your AALS account, the transaction or subscription details, and the reason for the request.
For transaction-specific support you can also use the options in your Paddle receipt at paddle.net.